Bitrix24 is fully committed to protecting the privacy and personal data of every member. This Privacy Policy clearly explains how we collect, use, store, and protect your information — because your trust is our top priority.
Bitrix24 values the privacy of every member who uses our platform. As an online gaming platform operating in Malaysia, we understand that your trust depends not only on the quality of the games we offer, but also on how responsibly we manage your personal information.
This Privacy Policy was formulated to comply with the requirements of the Malaysia Personal Data Protection Act 2010 (PDPA) and forms part of our commitment to operating transparently and responsibly. It applies to all information you provide to bitrix24 through our website at bitrix24.vin, the bitrix24 mobile app, and all other communication channels we operate.
Bitrix24 has never and will never sell members' personal data to third parties for marketing purposes. This is an unwavering commitment we have upheld since our first day of operations in 2018.
Bitrix24 collects your personal data in several ways — directly when you register an account or use our services, and automatically through industry-standard tracking technologies. Below are the categories of data we collect:
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Identity Information | Account verification & KYC | Full account lifetime + 7 years |
| Financial Information | Transaction processing | Full account lifetime + 7 years |
| Activity Data | Security & improvements | 24 months |
| Technical Data | Platform security | 12 months |
| Cookie Data | User experience | By cookie type |
Bitrix24 only uses your personal data for lawful, stated purposes. We do not process your data for any other purpose without obtaining your consent first, unless required by law.
Bitrix24 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in the course of platform operations, there are specific situations where data may need to be shared with trusted parties:
Protecting your personal data is bitrix24's top priority. We continuously invest in the latest security technologies and procedures to ensure your data is always safeguarded against unauthorized access, disclosure, modification, or destruction.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of a security breach involving your data, bitrix24 is committed to notifying you within the timeframe required by law.
Bitrix24 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of the bitrix24 platform.
Bitrix24 retains your personal data for as long as necessary to fulfill the purpose for which it was collected, or for as long as required by Malaysian law. We do not retain data longer than necessary.
For data related to financial transactions and identity verification (KYC), we are required to retain it for the period prescribed by anti-money laundering laws (AMLA) and other applicable regulatory requirements — typically no less than seven (7) years after account closure.
When personal data is no longer needed, bitrix24 will securely destroy or anonymise it in accordance with our established data deletion procedures.
Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. bitrix24 fully respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data bitrix24 holds about you. Requests will be processed within 21 business days.
If your data is inaccurate or outdated, you have the right to request a correction by providing the relevant supporting documents.
You have the right to object to the processing of your data for direct marketing purposes at any time, free of charge.
You may request data deletion, subject to legal and regulatory requirements that obligate us to retain certain records.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request that bitrix24 restrict the processing of your data while a dispute is being resolved.
As a platform operating in a regulated industry, bitrix24 is legally required to carry out the Know Your Customer (KYC) process. This is not merely a regulatory requirement — it is also a key way we protect members from identity misuse and fraud.
All KYC documents you submit to bitrix24 — including copies of your ID, banking documents, or proof of address — are stored with full encryption and accessible only by specifically authorized staff. These documents are never shared with third parties except for verification purposes by recognized KYC services or when required by law.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how bitrix24 handles your personal data, our team is ready to assist at any time.
You can reach the bitrix24 customer support team via Live Chat, available 24 hours a day, 7 days a week within our platform. For privacy and personal data enquiries specifically, you may also email us. All privacy-related enquiries will be responded to within 3 business days.
If you are not satisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia through the official channels designated by the Ministry of Communications and Digital.
Six layers of protection we use to safeguard your privacy and data security every day.
All data transmitted between your device and bitrix24 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide. No third party can read your communications.
Enable 2FA on your bitrix24 account for an extra layer of security. Even if your password is compromised, no one can log in to your account without the verification code sent to your device.
Bitrix24 member personal data is stored on servers housed in high-grade data centres with strict physical and digital access controls. Data backups are performed regularly to ensure the resilience of your data.
The bitrix24 cybersecurity team monitors our platform around the clock to detect any suspicious activity or intrusion attempts. Immediate action is taken against any identified threats.
Bitrix24 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We regularly review our policies and procedures to ensure ongoing compliance with the latest legal developments.
Bitrix24 gives you full control over your data. Manage notification settings, review account activity, request a copy of your data, or submit a deletion request — all accessible through your account or by contacting our support team.
Join over 500,000 members who trust bitrix24 as their preferred online gaming platform in Malaysia. Your privacy is protected, your funds are secure, and your gaming experience is our top priority.